Change Management for EMS

Client Description

Project Description

Client Drivers + Objectives

Clutch’s Client was implementing a new Energy Management System (EMS), which is a critical system to ensure our Client can continue to fulfill their obligations in planning and managing a transmission network.
Implementing the new EMS impacted approximately 100 employees to varying degrees.

Clutch Scope, Methodology + Objectives

The scale of this change, as well as the importance of the EMS meant that a comprehensive Change Management approach was required to promote successful outcomes and adoption of the new system.
Clutch supported our Client through the providing this Change Management function for the project.
This approach can be broadly split into three phases of activity throughout the project:
Phase 1 – Preparing for Change:
Captured the Compelling Vision for Change through discussions with Project Stakeholders;
Undertook a Change Readiness Assessment;
Defined a tailored Change Management Strategy, describing the overall philosophy and key focuses of the approach.
Phase 2 – Managing Change:
Expanded on the Change Management Strategy to develop detailed Communications, Training, Sponsorship & Coaching and Resistance Management Plans.
Worked with stakeholders to embed the Chane Plans within existing project activities.
Managed on-going communications to internal and external stakeholders as the project progressed.
Supported project sponsors in their roles.
Managed interfaces between Change and Project Design/Implementation (‘Technical’) workstreams.
Assess readiness through staged surveys.
Phase 3 – Reinforcing Change:
Coordinated training and familiarisation activities.
Identified and responded to sources of resistance.
Coordinated communications to reinforce and celebrate successes.

Outcomes + Benefits Achieved

Clutch’s Change Management support was objectively shown by significantly improved feelings of readiness and project sentiment.